Terms of Service

Lead Generation Website Terms & Conditions

The following General Terms & Conditions have been written in good old plain english without any legal jargon. We want to be transparent and upfront with our customers. If you have any questions or would like clarification with regards to anything contained herein, please contact us by phone 1-888-552-0331 or email support@stradegy.ca.

We reserve the right to modify these Terms & Conditions anytime without prior written notice. Any changes will take effect 30 days from the date the updated Terms & Conditions were published.

‍Business Hours

‍If any Terms & Conditions are related to business hours, such hours are defined as Monday to Friday 9 am to 5 pm. EST excluding holidays.

Term Of Service

‍All recurring services require a minimum three (3) month term unless otherwise stated in the Terms & Conditions of a specific service. At the end of your initial three month term, service will automatically and continually renew for an additional three month term until cancelled.

Cancellation Of Service

‍You may cancel our services any time by sending a cancellation request by email to support@stradegy.ca. We require thirty (30) days advance notice for all cancellations. If your cancellation request is received within thirty (30) days of your term renewal, your term will renew for one final term, after which time, services and billing will stop, provided all services are paid for in full.

Billing & Payment

‍All billing information, including invoices and receipts, will be sent to your designated billing contact by email. If no billing contact has been designated by you we will send all billing related information to the primary contact we have on file.

Payment for all recurring services is due on the 1st or 15th day of each month (you can decide which day you would prefer to be billed) and will automatically recur each month. You will receive an invoice and receipt of payment by email.

If you decide to start your service prior to your initial billing date, you will be charged a pro-rated amount for the difference, based on 30.4 days per month.

Accepted payment methods include Visa, MasterCard, and American Express. Your payment information will be kept on file for billing purposes. It is your responsibility to maintain accurate and up to date billing information.

Refunds

All sales are final and no refunds will be issued. Should you decide to cancel our services we will continue to fulfill our services for the remainder of your term.

Support

Providing our customers with the highest level of support, within the scope of our services, is our top priority. We are available by phone, email, and video conference during regular business hours. While we're happy to discuss your requirements over the phone, all service requests must be submitted by email so that we have a record of the request. We aim to respond to all service requests within 24 business hours.

No Guarantees

While we stand behind our services 100% and put forth best efforts, we make no guarantees as to the results you will achieve using our services as there are many factors beyond our control.

Liability

By using our services you acknowledge and agree that you will not hold us or any other person or company associated with our services liable for anything for any reason at any time. You understand that you can cancel our services within the terms of our cancellation policy.

Ownership Of Assets, Accounts & Data

In order to provide our services without requiring a 12 month commitment, we will retain ownership of all assets, accounts and associated data, provided by us to you, until the end of your twelfth (12th) month as a paying customer, at which time ownership of all assets, accounts, and data will be transferred to you, provided your account with us is in good financial standing and you do not owe us any money.

Should you cancel our services prior to your twelfth (12th) consecutive month as a paying customer, you can acquire the rights to the assets, accounts, and data by making a payment equal to twelve (12) months of service minus the months you've already paid. For example - If you canceled our services after six (6) months, you can pay the remaining six (6) months of service. Upon receipt of payment we will transfer ownership of all assets, accounts, and data to you.

Should you cancel our service prior to your twelfth (12th) consecutive month as a paying customer, and you do not wish to acquire the rights to the assets, accounts, and data, we will stop service at the end of your term and the ownership of assets, accounts, and data will remain ours and can be reused or repurposed at our discretion.

For the purpose of clarification, assets, accounts, and data include but are not limited to copywriting, photos, videos, graphics, websites, website hosting, online advertising accounts, email marketing accounts, social media accounts, and analytics accounts.

If you provide us with access to any of your existing assets, accounts, and data; ownership of such assets, accounts, and data will remain yours, even upon cancellation of service.

Market Exclusivity

Market exclusivity is not provided with our Lead Generation Website service. If you would like market exclusivity consider our Online Lead Generation service.

Online Lead Generation Terms & Conditions

In addition to our General Terms and Conditions, the following Terms and Conditions apply to our Online Lead Generation services:

Ownership Of Assets, Accounts & Data

In order to provide our services without requiring a longer term commitment, we will retain ownership of all assets, accounts and associated data, provided by us to you, until the end of your twelfth (12th) month as a paying customer, at which time ownership of all assets, accounts, and data will be transferred to you, provided your account with us is in good financial standing and you do not owe us any money.

Should you cancel our services prior to your twelfth (12th) consecutive month as a paying customer, you can acquire the rights to the assets, accounts, and data by making a payment equal to twelve (12) months of service minus the months you've already paid. For example - If you canceled our services after six (6) months, you can pay the remaining six (6) months of service. Upon receipt of payment ownership of all assets, accounts, and data will automatically become yours..

Should you cancel our service prior to your twelfth (12th) consecutive month as a paying customer, and you do not wish to acquire the rights to the assets, accounts, and data, we will stop service at the end of your term and the ownership of assets, accounts, and data will remain ours and can be reused or repurposed at our discretion.

For the purpose of clarification, assets, accounts, and data include but are not limited to copywriting, photos, videos, graphics, websites, website hosting, online advertising accounts, email marketing accounts, social media accounts, and analytics accounts.

If you provide us with access to any of your existing assets, accounts, and data; ownership of such assets, accounts, and data will remain yours, even upon cancellation of service.

Market Exclusivity

We will not provide our Online Lead Generation service to any other organization in your industry  within your market(s) for the duration you are a paying customer. For clarity and transparency, market exclusivity applies only to our Online Lead Generation service.

Due to the nature of how markets are defined and how digital marketing works, you acknowledge some marketing tactics may overlap market boundaries. An example is Google Ads appearing in your market, from a competitor in a market that boarders your market. While we will not proactively target ads from one market to another, Google’s algorithm may display ads across market boundaries. Further, we reserve the right to continue to market our services in all markets.